Booking terms and policies

• Appointments are released on the 19th of each month.
• Out of hours and emergency appointments are an extra £20, subject to availability.
• A £20 non refundable deposit secures your appointment and is deducted from your total.
• The remaining balance must be paid in cash on the day.

• Please give at least 24 hours' notice to reschedule or cancel.
• Cancellations with less than 24 hours' notice, or no shows, lose the deposit.
• If I need to cancel, your deposit will be refunded in full or moved to a new date.
• Repeated no shows may mean future bookings are declined.

• The £20 deposit is non refundable and comes off your total.
• The patch test fee and patch visit travel follow the same 24 hour rule.
• If I have to cancel, your deposit is refunded in full or moved to a new date, your choice.
• Refunds go back to the card you paid with and usually take 5 to 10 working days.

There is a 10 minute grace period.

• Being 10 to 15 minutes late incurs a £10 fee.
• After 15 minutes the appointment may be cancelled and the deposit is lost.

• Please share your full address and any parking or access details in advance.
• Have a clean, quiet space ready with good lighting and a plug socket nearby.
• Keep pets and extra guests away during the appointment.

• Come with clean, makeup free eyes (no mascara, eyeliner, lash glue, skincare or oils).
• Remove contact lenses.
• Tell me about any allergies, eye conditions or sensitivities beforehand.
• Avoid lash curlers, strip lashes and oil based products for 24 to 48 hours before.
• Limit tanning and direct sun around your appointment.
• Please use the toilet beforehand and wear comfortable clothing.
• I don't work on damaged lashes.

• Keep lashes dry for 24 hours.
• Avoid the gym, saunas and steam rooms for 24 hours.